Email issues, such as spam, phishing, or delivery problems, often require the assistance of IT support. To help your IT team investigate and resolve these problems efficiently, it's crucial to provide them with email headers. Email headers contain valuable information about the path an email took from the sender to the recipient, aiding in identifying the source and nature of the issue.
In this article, we will guide you through the process of showing and sharing email headers on popular email applications and services for both PC and Mac users.
Step 1: Open the email you want to investigate.
Step 2: Click on the three vertical dots located in the top-right corner of the email.
Step 3: In the drop-down menu, select "Show original."
Step 4: A new window will open, displaying the email headers. Press Ctrl+A (Windows) or Command+A (Mac) to select all the content.
Step 5: Right-click and choose "Copy" or press Ctrl+C (Windows) or Command+C (Mac) to copy the headers.
Step 6: Paste the copied headers into a text document, such as Notepad or TextEdit.
Step 7: Share the text document with your IT support team via email or a file-sharing service.
Step 1: Open the email you want to investigate.
Step 2: In the toolbar at the top, click on "File."
Step 3: From the drop-down menu, select "Properties."
Step 4: A new window will open. In the "Internet headers" section, you will find the email headers.
Step 5: Click inside the "Internet headers" box to select all the content.
Step 6: Right-click and choose "Copy" or press Ctrl+C to copy the headers.
Step 7: Paste the copied headers into a text document, such as Notepad.
Step 8: Share the text document with your IT support team via email or a file-sharing service.
Step 1: Open the email you want to investigate.
Step 2: Click on the three horizontal dots located in the top-right corner of the email.
Step 3: From the drop-down menu, select "View message details."
Step 4: A new window will open, displaying the email headers. Press Command+A to select all the content.
Step 5: Right-click and choose "Copy" or press Command+C to copy the headers.
Step 6: Paste the copied headers into a text document, such as TextEdit.
Step 7: Share the text document with your IT support team via email or a file-sharing service.
Step 1: Open the email you want to investigate.
Step 2: In the toolbar at the top, click on "View."
Step 3: From the drop-down menu, select "Message" and then "All Headers."
Step 4: The email headers will appear above the email content. Press Command+A to select all the content.
Step 5: Right-click and choose "Copy" or press Command+C to copy the headers.
Step 6: Paste the copied headers into a text document, such as TextEdit.
Step 7: Share the text document with your IT support team via email or a file-sharing service.
Providing your IT support team with email headers is a valuable step in resolving email issues effectively. By following the step-by-step instructions provided above, you can easily show and share email headers from popular email applications and services on both PC and Mac. Remember to share the text document containing the copied headers with your IT support team, either through email or a file-sharing service.