Manage your brand.
Negative reviews can tarnish your reputation and brand, as well as scare away prospective customers. Custom surveys give your clients the ability to reach you directly before leaving a public review on social media—where you have no control over resolving the issue. And, where the negative review will sit out there forever. We provide you with an alternative option that allows you to maintain control, and to help keep your online reputation intact.
Create meaningful business-consumer relationships.
Connect and engage directly with your customers. Customized surveys are an insightful tool that allows you to collect invaluable feedback from your customers—so you can more succinctly see how well your business is performing. Giving your end users a forum to voice their feedback helps solidify their brand loyalty, and enhances their likelihood of sales conversion.
Content is 100% personalized.
A personalized, unique survey tailored to your customer base will provide more insightful feedback than a generic survey, and entice your visitors to communicate openly about their experiences with your organization. Questions are crafted to be directly related to your business, and are curated to get you the answers you need to make improvements.
Our tailor-fit solution allows you to control/manage a unique library of terms (positive and negative words) that can be flagged in customer responses. Triggered alerts can be sent directly to you when a particularly positive/negative review is submitted. Responses can be quantified—graphed and ranked—with automated/easy-to-understand reports that can be sent to you directly.
Use AI to interpret responses.
Our custom surveys utilize machine learning to interpret the structure and meaning of text—we use artificial intelligence (AI) to read and understand the context of what users/customers submit in their survey responses.